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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What is an aspect of cross-functional teams that makes them difficult to manage?

A) It takes time to build trust and teamwork among people with different experiences and perspectives.
B) Cross-functional leaders prevent team members from making their own decisions.
C) Team leaders cannot ensure that team members are located in the same work unit.
D) Cross-functionality fluctuates too frequently.

2. Which characteristic describes an advantage of a virtual team as compared with other types of teams?

A) Virtual team members generally report greater satisfaction with the group interaction process.
B) People can work together who might otherwise not be able to collaborate on a work task.
C) Verbal and nonverbal communication cues are easier to understand within a virtual team.
D) The greater opportunity for interaction helps increase rapport.

3. In organizing a team to develop a new product for entry into the electronics market, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams?

A) Effective leadership, members who score low on the personality characteristic of extroversion, and members who fill role demands
B) A climate of trust, members who fill role demands, and an absence of conflict
C) Members who are emotionally stable, members who fill role demands, and a manageable level of conflict
D) A climate of trust, members who score low on the personality characteristic of extroversion, and effective leadership

4. What is social loafing?

A) A process by which individuals attempt to control the impression others form of them
B) The tendency for individuals to work harder when working collectively than when working individually
C) The tendency for individuals to expend less effort when working collectively than when working individually
D) An expectation that others will not act opportunistically when working collectively

5. What is true about the relationship between performance evaluation and motivation?

A) Employees must have confidence that the effort they exert will lead to a favorable performance evaluation.
B) The relationship is strong for employees but weak for managers.
C) The relationship is strongest when employees know that traits are the criteria used for the evaluations.
D) The relationship does not depend on the perceptual process.

Solutions: