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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

Question 1

Which two queues have manual pull policy? (Choose two.)

A. Round Robin (Logged in)
B. Round Robin (All)
C. Standard
D. Last In First Out (LIFO)
E. Manual

Question 2

What two factors are responsible for ranking of an answer? (Choose two.)

A. display position
B. solved count based on customer activity
C. number of searches for that answer article
D. number of answers linked to that answer

Question 3

Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

A. Search for all answers that have the address and update.
B. Create a variable to contain the address and update all answers to include it.
C. Call support and have them run a search and replace on the database.
D. Create a standard text to include the new address and update all the answers to include it.

Question 4

You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?

A. Custom report with AdHoc Value variable
B. Custom report with Predefined List variable
C. Standard report with User Defined List variable
D. Standard report with Replacement Value variable

Question 5

You want to create a report that you can restructure to display different groupings by selecting different fields to use as the columns, rows, and output fields.
Which type of report should you create?

A. Cross tab report
B. Dashboard
C. Custom report with slice bucket
D. Linked report

Solutions: