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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. What does "IMAP support" mean in the IP Office UMS service?

A) A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
B) A user can receive voicemail messages only using MS Outlook.
C) A user can see/listen to voicemail messages via Web browser.
D) A user can receive voicemail messages to their Outlook, Outlook Express and /or Lotus Notes programs running on their PC.
E) All messages are forwarded to a user e-mail account and deleted on their telephone.

2. Which outcome can be prevented with a correctly designed multi-site SCN solution?

A) Compromised ACD routes
B) Tromboned calls
C) Oversubscribed voice Mail storage
D) Oversubscribed VMPro ports

3. Click the Exhibit button.

A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?

A) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
B) Embedded Voicemail is not running properly.
C) You need to buy additional licenses
D) All cards may not be seated correctly.

4. Which two email client are supported for IP Office IMAP services? (Choose two.)

A) Lotus Notes
B) Microsoft office Communicator
C) MS Outlook
D) Lotus Messages

5. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?

A) The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
B) The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.
C) The telephone display massage cannot be changed.
The prompt cannot be changed.
D) The telephone display message can be changed
The prompt can changed by telephone or can use a .wav file.

Solutions: