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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. A message processor decides to send a message to SAP.
What action should be taken from the Solution Manager Service desk?

A) Set the message status to In Process
B) Increase the priority of the message tospeed up response time from SAP
C) Select Get information for SAP and then select theText Ids to be forwarded to SAP
D) Set the message status to Update Message with SAP

2. What are benefits of using Root Cause Analysis of SAP Solution Manager? (Choose two)

A) Batch job planning
B) Performance measurement
C) Safe remote access
D) Report development

3. What is contained in an SAP EarlyWatch Alert report? (Choose two)

A) User's login and password
B) Performance overview
C) Additional recommendations from support consultants
D) System configuration

4. You have picked a message from the queue.
What are your next steps? (Choose two)

A) Try to guess what the customer might want to have.
B) Ask the customer for their usernames and passwords.
C) Get a thorough understanding of the issue from the information given in the message.
D) Search for notes and confirmed messages.

5. What is the Software Developer Network (SDN)?

A) The Software Developer Network (SDN) is a portal containing robust and complete collection of content and collaboration dedicated to SAP technology.
B) The Software Developer Network (SDN) is a portal containing robust and complete information about the underlying code of the SAP Product suite.
C) The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to brainstorm solutions for code level issues.
D) The Software Developer Network (SDN) is a portal containing information about code strategy for third party products.

Solutions: