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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What are the technical requirements for SAP EarlyWatch Alert? (Choose two)

A) A working network connection.
B) Data Collectors should be stopped.
C) Profile parameters should be left at default values.
D) The RFC destination SAPOSS should be set up.

2. When would the SAP Support Desk provide support directly to a client holding a maintenance agreement with the partner?

A) If the partner support consultants are on holiday.
B) For any Very High message forwarded by the partner.
C) If the client has a support agreement with both the partner and SAP for the same installation.
D) For any Very High message raised outside of the defined business hours.

3. In the Service Desk, how can you search for SAP Notes?

A) Via transaction SAP_NOTE
B) Via transaction SNOTE_SEARCH
C) Via transaction SNOTE
D) Via the Tab SAP Notes in the message

4. What should the partner do when receiving a new message from an end user?

A) Recommend to the end user to install the latest patch.
B) Forward it to SAP and advise the end-user of the current situation.
C) Undertake the support Level 1 and 2 tasks corresponding to primary support services.
D) Call SAP Support for suggestions.

5. A message processor decides to send a message to SAP.
What action should be taken from the Solution Manager Service desk?

A) Set the message status to In Process
B) Increase the priority of the message tospeed up response time from SAP
C) Select Get information for SAP and then select theText Ids to be forwarded to SAP
D) Set the message status to Update Message with SAP

Solutions: