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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A) In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
B) In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
C) In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
D) In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section

2. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
B) Designated Contacts are the only people within an organization with access to the Resource Center.
C) Designated Contacts provide the first level of support for their organization.
D) Designated Contacts are the only people within the organization who may contact and work with support.
E) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

3. Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

A) Gateway
B) Outbound Proxy
C) WebRTC
D) SIP

4. How many types of Genesys Cloud Contact Center Licenses are available?

A) 3
B) 5
C) 2
D) 4

5. You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

A) The Base Settings
B) The phone model
C) The phone name
D) The Hardware ID (MAC address)

Solutions: