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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was sollte verwendet werden, um die Erwartungen der Benutzer hinsichtlich der Erfüllungszeiten von Anfragen festzulegen?

A) Die Zeit, die realistischerweise benötigt wird, um den Service zu erbringen
B) Die Service-Levels des Lieferanten
C) Die Verbrauchernachfrage nach dem Service
D) Die vom Kunden angegebene Zeit für die Leistungserbringung

2. Welcher Prozess würde versuchen, die Kundenzufriedenheit zu verstehen und zu kommunizieren, welche Aktionspläne zur Bewältigung der Unzufriedenheit aufgestellt wurden?

A) Verfügbarkeitsmanagement
B) Kapazitätsmanagement
C) Geschäftsbeziehungsmanagement
D) Servicekatalogverwaltung

3. Welche Arten der Vermögensverwaltung gibt es?

A) IT-Asset-Management und technisches Management
B) Betriebsführung und IT-Asset-Management
C) IT-Asset-Management und Software-Asset-Management
D) Operatives und technisches Management

4. Welches der folgenden ist das WICHTIGSTE oder WIRKSAMSTE Vorfallmanagement?

A) Automatisierte Pipelines
B) Balanced Scorecard-Überprüfung
C) Verschiedene Zugangskanäle
D) Tools und Techniken für die Zusammenarbeit

5. Welcher Prozess arbeitet mit dem Vorfallmanagement zusammen, um sicherzustellen, dass Sicherheitsverletzungen erkannt und protokolliert werden?

A) Zugriffsverwaltung
B) Änderungsmanagement
C) Kontinuierliche Serviceverbesserung
D) Service-Level-Management

Solutions: