Microsoft MB2-714 dumps - in .pdf

MB2-714 pdf
  • Exam Code: MB2-714
  • Exam Name: Microsoft Dynamics CRM 2016 Customer Service
  • Updated: Sep 10, 2026
  • Q & A: 92 Questions and Answers
  • PDF Price: $59.99
  • Free Demo

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  • Exam Code: MB2-714
  • Exam Name: Microsoft Dynamics CRM 2016 Customer Service
  • Updated: Sep 10, 2026
  • Q & A: 92 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $119.98  $79.99
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Microsoft MB2-714 dumps - Testing Engine

MB2-714 Testing Engine
  • Exam Code: MB2-714
  • Exam Name: Microsoft Dynamics CRM 2016 Customer Service
  • Updated: Sep 10, 2026
  • Q & A: 92 Questions and Answers
  • Software Price: $59.99
  • Testing Engine

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How much MB2-714:Microsoft Dynamics CRM 2016 Customer Service Exam Cost

The price of the MB2-714:Microsoft Dynamics CRM 2016 Customer Service exam has been retired by Microsoft. You can refer to Microsoft Training website.

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-714.aspx

Microsoft MB2-714 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Manage Service Scheduling and Interactive Service Hub20-25%- Implement Unified Help Desk functionality
- Manage resources and service activities
- Use and configure Interactive Service Hub
- Configure service scheduling rules
Topic 2: Manage Cases and the Knowledge Base30-35%- Integrate knowledge base with cases
- Configure case routing and resolution
- Create and manage cases
- Implement knowledge base management
Topic 3: Field Service and Service Analysis10-15%- Create and manage surveys
- Analyze service performance and reports
- Configure FieldOne integration
Topic 4: Manage Queues, Entitlements, and SLAs30-35%- Set up and apply entitlements
- Define and manage Service Level Agreements (SLAs)
- Configure and manage queues
- Configure SLA timers and actions

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