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Salesforce NP-Con-102 Exam Syllabus Topics:

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

Question 1

A nonprofit organization provides direct care services to clients based on their individual needs. The process for clients to begin receiving services includes meeting with a caseworker for an intake evaluation that includes a series of questions to determine the client's needs and assets. Which Salesforce Industries feature can be used to create an efficient intake process?

A. Dynamic Assessments
B. Actionable Lists
C. Interaction Summaries

Question 2

What is an element of a logic model or theory of change?

A. Budget
B. Outputs
C. Progress

Question 3

A nonprofit wants to send an event cancellation notice to 150 Salesforce contacts without a separate email service provider. It wants to manage bounces, resend the notice as needed, and view the send history on the Contact record. Which option should a consultant recommend to meet the requirements?

A. Email-to-Case
B. Send List Email
C. Elevate
D. Account Engagement

Question 4

A Nonprofit Cloud organization has Automatic Person Account Mailing Address Synchronization enabled. A staff member removes the Is Primary flag from a linked address. What occurs to the address?

A. The address is removed from the Person Account Mailing Address field.
B. The address is marked Inactive.
C. The address is archived automatically and the end date is set.

Question 5

A consultant is engaged by a nonprofit organization during the planning phase of a Nonprofit Cloud implementation project. What should the consultant consider when identifying the business value of the project?

A. The organization's stakeholders define the business value, but the consultant should have a plan to measure it.
B. Increased fundraising performance cannot be considered because there is no guarantee that donations will increase.
C. A change in the project schedule will not impact the business value, but a change in the project cost will.

Solutions: