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CompTIA PDI+ Beta Sample Questions:

1. A technician arrives onsite to repair a device. Two users are there and both begin to explain what has happened and what they think could be the cause of the problem. Which of the following would be the MOST appropriate way for the technician to handle this situation?

A) Let both users continue to explain while the technician begins to evaluate the situation and determine the cause.
B) Explain they are difficult to understand when they are both talking and ask them to decide on who knows the most and have them explain the situation.
C) Tell the users that both of them have valuable information, and ask that they speak one at a time for better clarity.
D) Have both users quit talking until the technician has a chance to evaluate the situation.

2. Which of the following conditions would result from a contaminated charge roller?

A) Developer unit failure
B) Media jams
C) Drive motor failure
D) Poor print quality

3. Which of the following is MOST important when calling technical support to solve an issue with a device?

A) Know the name of the primary user.
B) Call from the customers site.
C) Verify the type of network that the device is connected to.
D) Know the general troubleshooting methodology.

4. In an ink dispersion printer, which of the following is a type of
ink?

A) Dye
B) Iodine
C) Lanolin
D) Resin

5. A device reports jams each time it attempts to print, regardless of the paper source. To resolve the problem, the technician should:

A) inspect the pick-up rollers.
B) identify the area where the problem occurs.
C) clean the registration assembly.
D) replace the fuser.

Solutions: