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| Section | Weight | Objectives |
|---|---|---|
| Decision Strategies | 25% | - Integrate predictive models - Simulate and optimize outcomes - Build and test decision strategies - Implement eligibility and segmentation rules |
| Next-Best-Action Concepts | 10% | - Define starting population - Customer Decision Hub overview - 1:1 customer engagement fundamentals - Always-on outbound essentials |
| Actions and Treatments | 12% | - Define and manage customer actions - Configure web and outbound offers - Design treatment strategies |
| AI and Arbitration | 8% | - Apply business levers - AI-driven prioritization - Action arbitration logic |
| Engagement Policies | 12% | - Define customer engagement rules - Create engagement strategies - Manage customer journeys |
| Omnichannel Delivery | 10% | - Real-time containers - Third-party distributor sharing - Email and web channel integration |
| Business Agility & Change Management | 10% | - Governance and deployment - Iterative updates to decision logic - Monitor performance and tuning |
| Contact Policies and Volume Constraints | 13% | - Control action overexposure - Set contact frequency limits - Manage outbound volume caps |
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