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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

Which step of the continual improvement model includes baseline assessments?

A. Where are we now?
B. Where do we want to be?
C. Did we get there?
D. What is the vision?

Question 2

Which is CORRECT about change authorization?

A. Assignment of the change authority is based on the change type and model
B. A change authority is assigned each time a standard change is requested
C. Emergency changes are authorized by the technician making the change
D. The change authority will ensure changes are authorized after they are deployed

Question 3

Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?

A. Service request management
B. Service level management
C. Incident management
D. Problem management

Question 4

What is the definition of 'service management'?

A. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation
B. A result for a stakeholder enabled by one or more outputs
C. A set of specialized organizational capabilities for enabling value for customers in the form of services
D. A formal description of one or more services, designed to address the needs of a target consumer group

Question 5

Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

A. Focus on value
B. Start where you are
C. Think and work holistically
D. Optimize and automate

Solutions: