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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. A global retailer has received customer complaints because items that are advertised sell out too quickly. There is a disconnect between marketing and fulfilment teams and their systems.
Which tool should the strategy designer use to identify the root causes, dependencies, and opportunities for improvement?

A) Service blueprint
B) Journey map
C) Stakeholder interviews

2. A strategy designer is working with a group of developers who have yet to buy into the team design process.
What should the strategy designer to do to engage them more?

A) Facilitate a workshop on ideating and sketching with the core team members.
B) Invite the developers to lead the conversation for synthesis and persona development.
C) Conduct interviews with developers to gather insights on process approaches.

3. The team at Cloud Kicks is spending too much time curating dashboards of the company's sales pipeline for multiple different levels of leadership, who are interested in different views of the same data.
What should the strategy designer recommend to help the team efficiently share the right data?

A) Create dashboards in Tableau.
B) Develop reports in Sales Cloud.
C) Provide Kanban view in Revenue Cloud

4. Cloud Kicks wants to improve its business model to be closer to its customers and provide quantifiable improvements to business efficiency.
Which framework should be used to drive the success of the new business model?

A) Feasible, Viable, Impactful
B) Usable, Feasible, Cost-Effective
C) Desirable, Feasible, Viable

5. Cloud Kicks' (CK) product teams are well-led, productive, and meet their KPIs. However, the teams tend to become siloed and focused on their individual team priorities, occasionally leaving CK's customer experience fragmented.
Which tool should CK's strategy designer recommend to grow and nurture cross-departmental collaboration?

A) V2MOM with shared methods.
B) Roadmap of cross-product features
C) Annual leadership summit

Solutions: