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Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer at Cloud Kicks discovered a complex UX problem with its online shopping platform and now needs to effectively describe the problem in the customer context. This description should speak to the urgency of the problem, be a call-to-action for others to be involved, and inspire hope for change.
Which type of statement should the designer make?

A) Mission
B) Needs
C) Challenge

2. When a strategy designer creates an empathy map based on research insights, their deep understanding of the customer drives which outcome?

A) Desirability
B) Viability
C) Feasibility

3. A strategy designer is facilitating a cross-functional critique on a concept for their company's new loyalty program.
What should the designer do to ensure all voices are heard, regardless of position?

A) Hold separate critiques so everyone feels comfortable speaking.
B) Only collect written feedback from these who are comfortable providing it.
C) Use a round-robin format, where everyone can share equally.

4. A strategy designer is facilitating a prioritization workshop, and there are strong differing opinions about the right solutions to the challenge.
What should the designer do?

A) Take a vote among people in the room and pursue the winning opinion.
B) Work through the conflict in the workshop to reach a shared perspective.
C) Pause the conversation and work through the conflict in a private setting.

5. A strategy designer is working with a team to assess and prioritize potential opportunities for an upcoming product release using the Design Thinking methodology.
Which next step should the designer recommend to assist with prioritization?

A) Test for desirability and refine ideas based on feasibility
B) Survey users and prioritize building their most desired features.
C) Analyze the feature feasibility and let technology drive future designs.

Solutions: