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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. Your client wants to provide periodic updates to their employees via Slack channels to decrease the number of emails and mandatory meetings. However, the client is concerned that some employees may miss the updates.
What type of channel would best address this concern?

A) Multi-workspace public channel
B) Org-wide default channel, required
C) Org-wide channel, required
D) Org-wide default channel, optional

2. Your client notices that users are creating workspaces outside of the Enterprise Grid org.
What should you recommend your client do to prevent additional workspaces from being created?

A) Send end-user communication requiring people to only use existing grid workspaces.
B) Automatically deactivate users who try to create new workspaces outside of the grid.
C) Create an admin channel for new workspace requests.
D) Enable domain claiming.

3. Your client recently acquired a company that has a more mature level of Slack usage. To streamline processes and facilitate cross-departmental collaboration your client is upgrading to Enterprise Grid, but they need your recommendation on how to best balance Slack maturity levels, use cases and change management needs.
Your client primarily uses email to socialize company announcements, while the company it acquired primarily uses Slack. Additionally, the client is working hard to ensure that the leadership teams from both companies have visibility and input with the Enterprise Grid project to result in a smooth transition.
Which Communication Plan component(s) will you customize to meet your client's needs?

A) Customized emojis and delivery method
B) Delivery method only
C) Sender(s) of the communication and delivery method
D) Sender(s) of the communication only

4. Your client is considering pre-approving certain apps for their Enterprise Grid, and asks you to describe the benefits of using pre-approved apps.
Which two benefits would you share about pre-approving apps?

A) Allows employees of the organization to install and use pre-approved apps by means of an elegant walkthrough wizard.
B) Decreases the number of app requests that Slack admins need to manage, thereby reducing the admin workload.
C) Allows employees to connect directly with the app owner to answer any questions or troubleshoot errors.
D) Provides employees the ability to create custom workflows for their everyday use cases.
E) Allows employees of the organization to install and use pre-approved apps without submitting an app request.

5. You are preparing your client for a migration of two workspaces into a grid. In the pre-migration report, a single user is flagged under the "Duplicated and Illegal Usernames" section of the report. This user has the same username on both of the migrating workspaces, but different email addresses.
What is the recommended way to resolve this issue?

A) Make this user a multi-channel guest.
B) Deactivate one of the accounts to remove the conflict.
C) Change one of the usernames so they are not duplicated.
D) Update both user emails to match the email used for SSO.

Solutions: