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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
B) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
C) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
D) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.

2. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
B) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
C) Tape backup is called CMSADM, while network backup is referred as Maintenance.
D) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference

3. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A) Using cms adm menu:, pkg_install option
B) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
C) Using CMS main menu, System Setup menu, Package management option
D) Using cms svc menu, pkg_install option

4. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A) /net/eri0 and/net/netmasks
B) /cms/install/net use and /cms/install/netboo.eri0
C) /etc/hostname. Eri0 and /etc/netmasks
D) /dev/eri0 and /dev/hostname.eri0

5. A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?

A) expected Wait Time (EWT)
B) Target service level
C) Activate on oldest call waiting
D) VDN counted calls

Solutions: