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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

A) Yes, provide the correct settings in Supervisor Views.
B) No, this feature only works using the Compact Contact Center.
C) Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
D) Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
E) Yes, but a supervisor has to install the CCV software.

2. Which three steps are needed to add a second IP Office unit to one-X Portal? (Choose three.)

A) Run a modify to the one-X Portal setup and add the second IP Office.
B) Add the IP address using one-X Portal CSTA and DSML links.
C) Add a LDAP entry using IP Office Manager to the primary IP Office.
D) Add the required licenses to the second IP Office.
E) Restart the one-X Portal service.

3. What is the correct sequence that you must configure on VoiceMail Pro for the customer to check a third-party database if the incoming CLI number is a registered user or not?

A) Database Open Action, Database Execute Action, Database Get Data Action and Database Close Action
B) Database Open Action, Database Get Data Action, Database Execute Action and Database Close Action
C) you cannot check against incoming CLI
D) Variable Routing Action on Telephony Actions

4. Which feature on the IP Office allows the VoiceMail Pro to announce the name of a user in a mailbox without the user having to record their name?

A) VTS
B) IMS
C) TTS
D) UMS

5. Which supported hardware is needed to protect an analog extension port that is in a different building than the control unit?

A) Analog surge protector
B) ITWLinx towerMAX SCL/8
C) IP Office Barrier Box
D) ITWLinx towerMAX DS/2

Solutions: