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Cisco 700-805 certification exam is designed to validate the skills and knowledge required to manage Cisco product renewals effectively. Cisco Renewals Manager certification is suitable for professionals who work in sales, customer service, and technical support roles and want to advance their careers in this field. 700-805 exam covers various topics related to Cisco product renewals management, and candidates need to pass the exam to become certified.
NEW QUESTION # 51
What is the key implication on-time renewals have for an IT provider company?
- A. Recurring business is preserved
- B. Improved customer satisfaction
- C. Incentives will be paid
- D. No major impact if sales are on plan
Answer: A
NEW QUESTION # 52
Which services are contained in the CX portfolio?
- A. Support Services, Business Critical Services and Professional Services
- B. Support Services and Business Critical Services
- C. Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
- D. Support Services, Business Critical Services, Professional Services and Managed Services
Answer: C
Explanation:
CX portfolio consists of five service categories that cover the entire lifecycle of a technology:
* Support Services: Provide technical support, software updates, and smart capabilities to help customers maintain network availability, security, and performance
* Business Critical Services: Provide expert guidance, best practices, proactive support, and insights to help customers optimize their network performance, security, and availability
* Professional Services: Provide consulting, design, implementation, integration, optimization, and migration services to help customers deploy and adopt Cisco solutions
* Managed Services: Provide end-to-end management, monitoring, and operation of customer's network infrastructure and applications by Cisco or certified partners
* Learning Services: Provide training, certification, and enablement programs to help customers develop their skills and capabilities on Cisco technologies References: 4: Services - Cisco
NEW QUESTION # 53
What is the intended outcome of the Customer Success Plan?
- A. generate financial data that indicates a customer's propensity to renew
- B. allow customers to manage the implementation independently
- C. provide a schedule for resolving customer quality issues
- D. develop a customer-centric plan for achieving value from their purchases
Answer: D
NEW QUESTION # 54
What is the goal of licensing at Cisco? (Choose the best answer.)
- A. Standby License
- B. Right to use
- C. Classic PAK
- D. Smart License
Answer: D
NEW QUESTION # 55
What does the Customer Experience Lifecycle approach enable partners to do?
- A. deliver customer business outcomes
- B. eliminate all problems
- C. provide technical support
- D. guarantee an upsell
Answer: A
NEW QUESTION # 56
Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?
- A. The health index of a customer is over expected targets with no red flags.
- B. Customer is willing to subscribe to a recommendation case to be publicly communicated.
- C. The adoption rate is 50%under the expected level and the plan is six months before the expiration date.
- D. There are no open incidents 30 days before renewal dates.
Answer: B
NEW QUESTION # 57
Which two factors drive subscription value for customers? (Choose two)
- A. freeware offers
- B. continuous access to innovation
- C. bundling of software and hardware
- D. up to date security protection
- E. training access
Answer: B,D
NEW QUESTION # 58
Which two actions does a partner perform within CCW-R? (Choose two.)
- A. view and manage contracts
- B. set up an email marketing campaign
- C. renew services
- D. download data sheets
Answer: A,C
NEW QUESTION # 59
Which success indicator for a Renewals manager is valid?
- A. On-time renewal
- B. Increased deployment of licenses
- C. Stabilized customer satisfaction scores
- D. New product introductions
Answer: A
NEW QUESTION # 60
How does Cisco define Business Critical Services?
- A. Pay-as-you-go, services covering business-critical functions
- B. subscription-based services covering the lifecycle of a technology
- C. Pay-as-you-go, technology-based services
- D. hardware replacement
Answer: B
Explanation:
Business Critical Services are subscription-based services covering the lifecycle of a technology, which provide customers with:
Expert guidance and best practices to optimize their network performance, security, and availability Proactive support and automation to prevent issues, reduce risks, and accelerate outcomes Insights and analytics to measure and improve their operational efficiency, agility, and innovation
NEW QUESTION # 61
What is the ATR on a $10,000 one year recurring revenue contract?
- A. $10,000
- B. 10% of $10,000
- C. $10,000 divided by 12
- D. $12000
Answer: A
NEW QUESTION # 62
What support should an RM take from the CSM?
- A. Book customer-service briefings
- B. Communicate value and the impact of Cisco solutions
- C. Oversee the closure of contracts
- D. Communicate new green field opportunities
Answer: A
NEW QUESTION # 63
Which service offering helps define the IT vision and strategy of the customer?
- A. optimization
- B. advisory
- C. support
- D. training
Answer: B
Explanation:
According to the Cisco website1, advisory services from Cisco and their partners provide expert guidance and data-driven insights to help customers architect and optimize their IT environment. Advisory services can help customers with:
IT strategy and planning
Business and technology alignment
IT governance and operating models
IT transformation and innovation
IT performance and optimization
NEW QUESTION # 64
Which service offering assists the customer in preparing for emerging industry trends?
- A. Managed
- B. Advisory
- C. Trending Technical
- D. Training
Answer: B
NEW QUESTION # 65
What are the primary benefits of using AutoQuote in the renewal process?
- A. eliminate the need for a Renewals Manager and all customer interactions
- B. automatically generate quotes, consolidate opportunities, and enhance efficiency
- C. increase time spent on manual quote creation and focus more on programming
- D. automatically offer free software upgrades and exclusive discounts
Answer: B
NEW QUESTION # 66
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