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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. In a patient- and family-centered care environment, what is the PRIMARY role of the family/caregiver?

A) To advocate for the patient
B) To make decisions for the patient
C) To provide care for the patient
D) To ensure that the patient is safe

2. Which is the BEST method to motivate staff to make patient-centered changes?

A) Invite a former patient to share his or her story.
B) Post department and unit scores in the breakroom.
C) Read a patient complaint letter.
D) Post organizational scores in the lobby.

3. Referencing the Change Model graph below, where in these zones does "The Point of Decision" usually occur?

A) In between the "Zone of Adoption" and "Zone of Better Performance"
B) At the midpoint of the "Zone of Status Quo"
C) In between the "Zone of Disruption" and "Zone of Adoption"
D) In between the "Zone of Status Quo" and "Zone of Disruption"

4. Which strategy BEST demonstrates an effective integration of patient and family advisors?

A) Utilizing patient and family advisors as members of interview panels for hospital key leadership positions
B) Hosting a reception for patient and family advisors to meet hospital executive leadership
C) Inviting families in the hospital or hospital board members who have been patients to join the patient and family advisory council
D) Presenting completed plans for newly designed patient rooms to the patient and family advisory council

5. What practice BEST demonstrates anticipating patient needs?

A) Bedside shift report
B) Follow-up phone calls
C) Hourly rounding
D) Staff huddles

Solutions: