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IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:

1. What is IBM's market position in ECM?

A) Number 4 with 2% market share
B) Number 2 with 5% market share
C) Number 3 with 3% market share
D) Number 1 with 13% market share

2. How does Datacap software assure that a new application has been entirely filled-in?

A) Datacap verification checks can review that data is populated in all key fields. If missing, it sends an email to branch personnel before the customer has left the branch
B) Datacap provides a step-by-step guide for the customer to follow when filling in the form
C) Datacap rules will not allow a document to be scanned unless it is filled in
D) Datacap sends the file overseas to a team of verifiers who comb through each application

3. Which of these are solutions available using Watson Content Analytics?

A) Customer Insight
B) All of the above
C) Healthcare
D) Crime Analytics

4. When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?

A) Do your CSRs need Case Management?
B) How do CSRs do scanning of documents today?
C) How do CSRs access all information necessary to respond to customer questions?
D) Do your Customer Service Reps (CSRs) need workflow to respond to customers?

Solutions: