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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welcher Prozess ist für risikoarme, häufig auftretende und kostengünstige Änderungen verantwortlich?

A) Erfüllung anfordern
B) Release- und Bereitstellungsverwaltung
C) Incident Management
D) Nachfragemanagement

2. Das Hinzufügen, Ändern oder Entfernen eines autorisierten, geplanten oder unterstützten Service oder einer Servicekomponente und der zugehörigen Dokumentation ist eine Definition dessen, was?

A) Ein Änderungsmodell
B) Ein Service Change
C) Eine vorab genehmigte Änderung
D) Ein Change Advisory Board

3. Ein Berater hat Ihnen in einem Bericht zwei Empfehlungen gegeben:
1.Um die Rechtsterminologie in Ihre Service Level Agreements (SLAs) aufzunehmen
2. Es ist nicht erforderlich, alle Ziele in einer SLA messen zu können
Welche der Empfehlungen entsprechen den bewährten Verfahren für Service Level Management?

A) 2 nur
B) Beides
C) nur 1
D) Keines der oben genannten

4. Welches der folgenden Merkmale ist KEIN Merkmal eines Prozesses?

A) Reagiert auf bestimmte Ereignisse
B) Es ist messbar
C) Es liefert spezifische Ergebnisse
D) Es strukturiert eine Organisation

5. Welche der folgenden Aktivitäten werden durch das Aufzeichnen von Beziehungen zwischen Konfigurationselementen (Configuration Items, CIs) unterstützt?
1) Bewertung der Auswirkungen und Ursachen von Vorfällen und Problemen 2) Bewertung der Auswirkungen der vorgeschlagenen Änderungen
3) Planen und Entwerfen einer Änderung an einem vorhandenen Dienst
4) Planen einer Technologieaktualisierung oder eines Software-Upgrades

A) nur 1 und 2
B) Alle oben genannten
C) nur 1, 2 und 4
D) nur 1, 3 und 4

Solutions: