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Apple Macintosh Service Certification Sample Questions:

1. A customer claims that her Mac cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

A) Can any other computer successfully join her network?
B) Have you upgraded to Mac OS X v10.7.3?
C) Does your ISP support wireless access to the Internet?
D) What type of wireless card is installed in your Mac?

2. A MacBook Pro (17-inch Mid-2010) powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either display. Which of the following is most likely the cause of this symptom?

A) Not enough RAM
B) Faulty optical drive
C) Dead battery
D) RAM not completely seated

3. Which of the following statements describes how CCFL backlighting is similar to LED backlighting when troubleshooting backlighting issues in Apple displays?

A) Both types of displays have components that are individually replaceable.
B) Both types of displays use light emitting diodes.
C) Both types of displays use fluorescent lights.
D) Both types of displays are diagnosed identically.

4. Which of the following is ALMOST CERTAINLY a software-related problem?

A) iPhoto quits when launched
B) No Internet connectivity
C) No video on display
D) Single beep at startup

5.
You can use a higher wattage power adapter with an Apple portable computer, but you cannot use one with less wattage without potential operating issues.

A) True
B) False

Solutions: