Microsoft MB2-718日本語 dumps - in .pdf

MB2-718日本語 pdf
  • Exam Code: MB2-718日本語
  • Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
  • Updated: Aug 12, 2026
  • Q & A: 90 Questions and Answers
  • PDF Price: $69.99
  • Free Demo

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  • Exam Code: MB2-718日本語
  • Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
  • Updated: Aug 12, 2026
  • Q & A: 90 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $139.98  $89.99
  • Save 50%

Microsoft MB2-718日本語 dumps - Testing Engine

MB2-718日本語 Testing Engine
  • Exam Code: MB2-718日本語
  • Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
  • Updated: Aug 12, 2026
  • Q & A: 90 Questions and Answers
  • Software Price: $69.99
  • Testing Engine

About Microsoft MB2-718日本語 VCE materials

Microsoft Dynamics 365 for Customer Service Exam Certification Details:

Duration120 mins
Exam Price$165 (USD)
Schedule ExamPearson VUE
Books / Training81057: Agent Enablement in Microsoft Dynamics 365 for Customer Service
81058: Service Intelligence in Microsoft Dynamics 365 for Customer Service
81063: Voice of the Customer in Microsoft Dynamics 365 for Customer Service
81064: Microsoft Dynamics 365 Unified Service Desk For Customer Service
81065: Microsoft Dynamics 365 for Field Service
Exam NameMicrosoft Certified Solutions Expert (MCSE) - Business Applications
Exam CodeMB2-718
Sample QuestionsMicrosoft Dynamics 365 for Customer Service Sample Questions
Number of Questions40-60
Passing Score700 / 1000

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx

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What is the duration of the MB2-718 Exam

  • Number of Questions: 45-60
  • Format: Multiple choices, multiple answers
  • Length of Examination: 150 minutes
  • Passing Score: 700/1000

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Microsoft MB2-718日本語 Exam Syllabus Topics:

SectionObjectives
Configure Microsoft Dynamics 365 for Customer Service- Set up and configure customer service applications
  • 1. Configure system settings and preferences
    • 2. Manage security roles and business units
      • 3. Configure service management settings
        Omnichannel and service automation- Service automation tools
        • 1. Configure routing rules
          • 2. Automate workflows for service cases
            Manage cases and service requests- Case lifecycle management
            • 1. Escalate and resolve cases
              • 2. Route cases using queues
                • 3. Create and manage cases
                  - Service level management
                  • 1. Configure SLAs
                    • 2. Track SLA compliance
                      Knowledge management- Knowledge base configuration
                      • 1. Search and use knowledge articles
                        • 2. Create and publish knowledge articles
                          Reporting and analytics- Customer service reporting
                          • 1. Use dashboards and reports
                            • 2. Monitor service performance metrics

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