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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, a queue that contains some old queue items is no longer needed.
You need to remove the queue by using the least amount of effort.
What should you do?
(Choose all that apply.)

A) Delete the queue without removing the queue items.
B) Remove the queue items, and then deactivate the queue.
C) Deactivate the queue without removing the queue items.
D) Remove the queue items, and then delete the queue.

2. You are using Microsoft Dynamics CRM 2011 to schedule services. You need to distribute the work evenly across your resources. Which resource allocation should you use?

A) Random
B) Least Busy
C) Most Busy
D) Even

3. In Microsoft Dynamics CRM 2011, you associate several cases to an active contract.
You resolve an associated case that has only three contract line incidents.
You need to add contract line incidents to the case.
What should you do?

A) Add a new contract line that has more incidents.
B) Automatically increment incidents in contract lines by continuing to associate and resolve new cases with the contract.
C) Edit the contract line and increase the number of incidents.
D) Place the contract on hold, add a new contract line that has more incidents, and then release the hold on the contract.

4. A company uses Microsoft Dynamics CRM 2011 and an enterprise resource planning (ERP) system.
Your user account is a member of the System Administrator role. You create a web resource that displays
data from the ERP system.
You need to configure the sales activity dashboard to incorporate the web resource and ensure that the
dashboard can be viewed by all Microsoft Dynamics CRM users.
Which of the following actions would achieve the goal?
(Choose all that apply.)

A) Create a new system dashboard.
B) Customize a copy of the sales activity dashboard.
C) Create and share a new personal dashboard.
D) Edit the existing sales activity dashboard.

5. In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list.
You select Phone Call as the campaign activity.
To which of the following can you assign ownership of the phone call activities?
(Choose all that apply.)

A) yourself
B) a team
C) a user
D) a business unit
E) a resource group

Solutions: