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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

Question 1

In which two scenarios would you use multiple interfaces?

A. When multiple languages need to be supported
B. When your portal needs the support of different channels for login
C. When new business processes need to be supported other than the standard contact center
D. When you need multiple channels enabled such as email, chat,and web self-service
E. When your business operates in different lines of business

Question 2

How many rows can be returned by a tabular query?

A. 100000
B. 10000
C. 1000
D. Unlimited
E. 100

Question 3

Which Oracle Service Cloud capability can assign chats based on language and product skills?

A. Business rules
B. Engagement engine
C. Advanced routing
D. Syndicated chat

Question 4

You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A. syndicate chat widget
B. business rules
C. configuration settings
D. proactive chat widget

Question 5

Whichtwo statements are true about generic objects?

A. They are used when working with custom objects only.
B. They can be used with standard objects.
C. They automatically consider apackage to consist of custom objects.
D. They require the type of data to be set dynamically.
E. They belong to a stand-alone class that is not derived from an RN object.

Solutions: