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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which is an activity of the 'incident management' practice?

A) Performing service reviews with customers
B) Assessing and prioritizing improvement opportunities
C) Providing good-quality updates when expected
D) Automating service requests to the greatest degree possible

2. Which of the following is a key success metric for the 'acquire' activity?

A) Negative impact of changes on service availability and performance
B) Number and impact of incidents and performance deviations
C) Quality of the resources and services outsourced from suppliers
D) Service performance against the agreed SLA targets

3. Which element of the operating model refers to third parties contributing to value creation activities?

A) Value streams and processes
B) Organizations and people
C) Partners and suppliers
D) Value chain

4. What refers to a detailed document outlining the requirements and characteristics of a product?

A) Change request
B) Product specification
C) Product prototype
D) Service request

5. What is the MAIN purpose of value stream mapping in an organization?

A) To enhance and support management practices
B) To control external stakeholders directly
C) To identify and prioritize improvement opportunities
D) To automate service monitoring

Solutions: