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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. Which of the following is NOT one of the three qualities that define a quick fix?

A) eliminates intermittent problems
B) has little or no cost
C) can be performed quickly
D) involves little or no risk of harm to the system

2. "In Apple Hardware Test, what does an error code of ""mem_X/X"" signify?

A) It signifies that memory should be replaced.
B) It signifies that Apple Hardware Test requires more memory.
C) It signifies that all memory slots are occupied.
D) It signifies that test results have been memorized.

3. A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?

A) Can you open any files?
B) Can you open other AppleWorks files?
C) Is your Mac connected to a network?
D) What version of AppleWorks are you using?

4. Verifying that a computer functions properly after you repair it ensures that _____. SELECT THREE

A) The original issue has been resolved.
B) The computer will continue to function after the repair.
C) The computer falls under service warranty.
D) Third-party software is working.
E) No new problems have been introduced during the repair.

5. A customer states that he cannot access the Internet after connecting his new Mac Pro to his cable modem via Ethernet. Which of the following is most likely the cause of this problem?

A) The computer is not running the latest version of Mac OS X.
B) The cable modem needs to be restarted.
C) The cable modem's Ethernet port is not compatible with the computer's Ethernet port.
D) AppleTalk is not enabled on the computer's Ethernet port.

Solutions: