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Apple Macintosh Service Sample Questions:

1. A customer setting up a small business with a wireless network wants to ensure that both the PC's running older hardware, and the Macs have secure access to the wireless network using encryption. What security feature on the AirPort Extreme (802.11n) Base
Station would provide that encryption?

A) Access control by MAC address
B) DSSS
C) Wired Equivalency Privacy (WEP)
D) WAN privacy

2. A MacBook Pro powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either display. Which of the following is most likely the cause of this symptom?

A) Not enough RAM
B) Faulty optical drive
C) Dead battery
D) RAM not completely seated

3. You are troubleshooting an eMac that has no image on its built-in display. You have already checked user controls and reset PRAM, but the issue persists. When you connect an external display to the eMac's VGA output port and restart the eMac, you see a proper image on the external display. Which of the following service modules would most likely be the cause of these symptoms?

A) Display Analog Assembly
B) Hard drive
C) Power Supply Assembly
D) Logic Board

4. A customer states that he has never been able to burn DVD's with his MacBook, yet his friend has an identical-looking MacBook that can burn DVD's. You have verified that the customer's MacBook has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X.
The MacBook has no other problems. What is the probable cause of this issue?

A) The Combo drive is not capable of burning DVD's.
B) The MacBook optical drive is malfunctioning.
C) The MacBook requires more RAM.
D) The MacBook requires a firmware update.

5. Which of the following is NOT a valid power saving technique in recent Macintosh computers?

A) Activate automatic display sleep.
B) Set up locations optimized for different environments.
C) Quit all the communications applications that may use the modem.
D) Use wireless networks instead of wired networks.
E) Activate automatic hard disk sleep.

Solutions: