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Avaya IP Office Configuration and Maintenance Sample Questions:

1. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail.
Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A) system status snapshot and debug view set to level 9 high trace and voicemail call flow database
B) system monitor trace with ISDN data and debug view set to level 5 Information trace and voicemail call flow database
C) system monitor trace with ISDN data and debug view set to level 9 high trace and voicemail call flow database
D) system status snapshot and debug view set to level 5 Information trace and voicemail call flow database

2. Which requirement for the web browser is used for Web Voicemail access?

A) Adobe Reader installed
B) JavaScript enabled
C) ActiveX
D) VoiceMail Plug-In enabled

3. Which Windows command is used to determine which ports the server is currently using?

A) netsh interface dump
B) ipconfig /displaydns
C) show ports
D) portqry
E) netstat -an

4. A CEO has a dedicated line for private incoming calls. As the company does not use voicemail, the CEO would like these calls to be routed to the Sales hunt group, if "Do Not Disturb" has been set up. Which two slops are needed to create the incoming Call Route (ICR) to meet the CEOs needs? (Choose two.)

A) Under destination enter a fallback extension and fill in the Sales hunt group call number.
B) Create an Incoming Call Route with a default destination of the CEO.
C) Create an ARS with the DID/DDI of the CEO.
D) Under destination create an overflow extension to route calls to the Sales hunt group.

5. Which method can be used to verify if the IP telephone .bin files have been upgraded?

A) Verify from the extension form in the Manager application.
B) Verify that the .bin file is in the Manager folder.
C) Verify the file names from the telephone menu.
D) Verify from Call Status.

Solutions: