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Avaya IP Office™ Platform Support Online Test Sample Questions:

1. Which tool or application can be used to collect diagnostic information and logs for escalating technical issues to Avaya support?

A) Avaya Diagnostic Server (ADS)
B) System Status Application (SSA)
C) WebLM License Manager
D) Avaya IP Office Manager

2. Given an IP Phone that is not working, which of the following is an example of "Top-Down Troubleshooting"?

A) Replace the patch cord of the IP Phone, and if it boots up, make a call.
B) Validate that the gateway IP address is present in the IP Phone configuration.
C) Attempt to ping the IP Phone and make a call if the ping is successful.
D) Check for an indicator light where the IP Phone is connected and listen for a dial tone.

3. A customer wants to have a Dual Active Voicemail Pro deployment with a primary and a secondary Voicemail Pro server.
To meet the client's requirements, which level of deployment is required?

A) a Dual Active Voicemail Pro license
B) the Avaya IP Office™ Server Edition
C) the Avaya IP Office™ Server Edition Select
D) the Avaya IP Office™ Preferred Edition

4. A customer using Voicemail Pro wants to retrieve information left by the caller through a web interface.
Which Voicemail Pro feature can the technician suggest?

A) Looped Announcement
B) Auto Attendant
C) Voicemail Collect
D) Avaya Contact Recorder
E) Campaign

5. You are trying to assign a user as a Power User in the User Form of Manager, but the option is not available in the profile drop-down menu.
What is the most likely reason for this?

A) The user's extension has not been configured correctly.
B) The user does not have the necessary User Right assigned to them.
C) The IP Office system is running an incompatible software version.
D) The feature has not been enabled in the IP Office system's licensing.

Solutions: