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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which command would you run to check that the link to a "Time Server" is functioning and is stable?

A) ntpstat
B) ethtool eth0
C) netstat -r
D) ethtool eth1

2. Which three are required for license server setup? (Choose three.)

A) The license file installed on each Avaya Proactive Contact (APC.system in a pod.
B) JBOSS
C) WebLM Installation
D) The license file generated using the Avaya Product Licensing and Delivery System (PLDS)
E) Tomcat

3. Which two statements are accurate regarding networking requirements in Avaya Proactive Contact (APC. installation? (Choose two.)

A) The APC server can use a DHCP address.
B) The connection between a PG230 and the Application server must be l0BaseT.
C) The supervisor workstation requires a DHCP address.
D) APC supports Ethernet III networks with User Datagram Protocol (UDP) feature.
E) Traffic isolation is needed between the digital switch and the Application Enablement Services (AES).

4. How can you enable the Escape General Recall feature in Avaya Proactive Contact 5.X?

A) through Jobmon Character-based User Interface (CUI)
B) through Editor
C) set the parameter in rnaster.cfg
D) through Monitor

5. A system operator informs you that a Job they ran called records with BALANCEDUE from 0 to 6000, but they built their selection to select records with BALANCEDUE: <100.
Which three reasons would be the cause for this? (Choose three.)

A) The agents are using the search calling list function and manually choosing the wrong records forcalling.
B) The record selection criteria has the following configuration: SELECT:BALANCEDUE:<100;A:1 SELECT :CVCODE: AC1: A: 1 SELECT: ACCTCODE: 1000-5999:O:1 SELECT:CVC0DE:AC1,AC4:A:2 SELECT; ACCTCODE: 6000-9999: A: 2.
C) The job was configured for a different calling list than the selection was run on.
D) The calling list being used was downloaded and overwritten during calling.
E) The Phone Strategy used for the record selection has Initial Phones set to PHONE1:*, allowing any record to be selected, ignoring the BALANCEDUE selection criteria.

Solutions: