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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

Question 1

In the Configure stage of the services lifecycle. What is the Image and Application Service? (Select two.)

A. the ability to build new PC images per customer specifications
B. the ability to protect PCs with physical anti-theft tagging
C. the ability to modify, validate, and test customer-supplied images
D. the ability to include the customer logo during the booting process
E. the ability to load old BIOS versions on new devices

Question 2

A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

A. extend with Post-Warranty Care Pack
B. extend with a standard or custom service contract
C. protect new hardware with different HP Services
D. propose Accidental Damage Protection

Question 3

Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?

A. HP Support Center
B. HP Cross Sell Solution
C. HP Sales Central
D. HP Cirrus

Question 4

Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A. HP Support Center
B. HP Cross Sell Solution
C. HP Sales Central
D. HP Cirrus

Solutions: